SkyDownloader is a peer-to-peer file sharing program that connects to the Gnutella and BitTorrent networks and enables users to search for and download files from other users on the network. It is not a web site or a service, and SkyDownloader does not provide any of the content found on the network. SkyDownloader enables you to share your files with millions of other SkyDownloader users, and vice-versa, so there is always a diverse selection of files available.

Customers who have purchased SkyDownloader PRO can receive support by clicking here.
To upgrade to a version of SkyDownloader that includes support, click here.

If you purchased SkyDownloader PRO from this website, then you are eligible to reinstall the software for free within the period of time as stated on the option you purchased.

Click here to login to the members area redownload your software.

SkyDownloader PRO requires a one-time payment and you will not be charged again unless you choose to renew your technical support options.

Customers who have purchased SkyDownloader PRO can receive support by clicking here.
To upgrade to a version of SkyDownloader that includes support, click here.

If, for any reason, you are not completely satisfied with your membership, you may cancel at any time with no further obligations. To request a cancellation of your account, send an email to support[at]skydownloader.com with “Cancellation” in the subject line.

Refund Policy: You will receive a refund of the purchase price of our software and upgrades within 60 days of the purchase date. Refund requests can be made by contacting our billing department via email at support[at]skydownloader.com or by calling toll-free at (877) 354-0013.

To receive a refund please provide the following information:

• Full name
• Email address
• Transaction ID
• Date of transaction
• Last four digits of the card used for the transaction
• The reason for the return

It's possible that a firewall and/or security software (such as anti-virus) is blocking our software from accessing the internet. In the case of firewalls, you need to make sure that you have added SkyDownloader as an exception on your firewall's list of exceptions so that it is recognized as a safe program and allowed to connect to the internet.

Because there are so many different brands of firewall software available, we cannot offer specific support for each one. However, here is some information that will help resolve the most common issues that occur:

SkyDownloader Connection Issues

Customers who have purchased SkyDownloader PRO can receive support by clicking here.
To upgrade to a version of SkyDownloader that includes support, click here.

First, check to make sure that SkyDownloader is not already running in your system tray (next to clock in bottom-right corner). If you see it, click the SkyDownloader icon to restore the program. You may need to click the left arrow "<" in the system tray to expand the list of programs currently running.

If SkyDownloader is not running, you may have uninstalled it, or a spyware removal program may have miscategorized SkyDownloader as an unsafe program and removed it from your computer (such as AOL's anti-spyware software), yet the shortcut still appears on your Windows desktop or taskbar. Please update to the latest version of SkyDownloader by following these steps:

• Go to www.SkyDownloader.com
• Click on "members"
• Enter the Name and Email Address you provided when you purchased SkyDownloader PRO.

Once you have successfully signed in, you will be able to re-download the program.

If SkyDownloader is not running and is installed on your Windows system, yet you are still unable to launch the program, it could indicate that your Java platform may be corrupted. To correct the problem, uninstall the Java Runtime Environment from Add/Remove Programs (go to: Start > Control Panel > Add/Remove Programs) and then reinstall the latest version of Java by following this link:

http://www.java.com/en/download/

Customers who have purchased SkyDownloader PRO can receive support by clicking here.
To upgrade to a version of SkyDownloader that includes support, click here.

If you're using Windows XP, follow these instructions:

(Before you start, please BACK-UP your SkyDownloader Save folder [Start > My Documents > SkyDownloader > Saved])

1. Completely shut down SkyDownloader, including in the taskbar and system tray (the system tray is located in the bottom-right corner of the screen, usually next to the time).
2. Uninstall all previous installations of SkyDownloader and Java Runtime Environment from Add/Remove programs (go to: Start > Settings > Control Panel > Add/Remove Programs).
3. Delete all SkyDownloader icons and installers from your computer (you may find some on your desktop).
4. Right-click the Start menu, then select Explore. Using the folder tree on the left side, navigate to the following directories, and delete them where found (you can right-click the folder and select Delete):
   • C:\Documents and Settings\(Your User Profile Name)\Application Data\SkyDownloader
   • C:\Program Files\SkyDownloader
   • Note: If you can't find these folders, go to Tools > Folder Options > View (or Advanced), then select Show Hidden Files and Folders.
5. Restart your computer.
6. Visit http://www.java.com/en/download/ to re-download and install Java.
7. Clear your browser's cache and cookies
8. Login to the members area and download SkyDownloader PRO. Click *RUN*. If you have problems when selecting *RUN*, save the SkyDownloader PRO installer to your hard drive, and then run the installer from it's saved location.

If you're using Windows Vista, follow these instructions:

1. Completely shut down SkyDownloader, including in the taskbar and system tray (the system tray is located in the bottom-right corner of the screen, usually next to the time; you may need to expand it by clicking the left arrow button).
2. Uninstall all previous installations of SkyDownloader and Java Runtime Environment from Add/Remove programs (go to: Start > Control Panel > Uninstall a program).
3. Delete all SkyDownloader icons and installers from your computer (you may find some on your desktop).
4. Right-click the Start menu, then select Explore. Using the folder tree on the left side, navigate to the following directories, and delete them where found (you can right-click the folder and select Delete):
   • C:\Users\(username)\AppData\Roaming\SkyDownloader (where username is the name you use to log on to Windows)
   • C:\Users\(username)\Incomplete (this will delete any partial downloads that were in progress)
   • C:\Program Files\SkyDownloader
   • NOTE: If you can't find these folders, go to Organize > Folder and Search Options > View, then select Show Hidden Files.
5. Restart your computer.
6. Visit http://www.java.com/en/download/ to re-download and install Java.
7. Clear your browser's cache and cookies
8. Login to the members area and download SkyDownloader PRO. Click *RUN*. If you have problems when selecting *RUN*, save the SkyDownloader PRO installer to your hard drive, and then run the installer from it's saved location.

(Before you start, please BACK-UP your SkyDownloader Saved folder [Start > My Documents > SkyDownloader > Saved])

Customers who have purchased SkyDownloader PRO can receive support by clicking here.
To upgrade to a version of SkyDownloader that includes support, click here.

SkyDownloader is configured by default not to share programs and particular file types. This was implemented to protect users from downloading malicious files or from sharing certain types of documents. While the actual number of results may be fewer, you are also seeing fewer results for suspect files.

Also, if you want to refine your search results for better success you can use our Advanced Search feature:

1. Enter your search term
2. Click the menu button to the left of the search window and click on "Advanced Search" at the bottom of the list
3. Under "Search for the following category" select the type of file you are looking for
4. Type the name of the file you are looking for.

Check the connection quality bars in the lower left corner of SkyDownloader. If you have 0 bars or 1 bar, then you aren't connected, and you should wait for SkyDownloader to connect. If SkyDownloader does not connect, then you won't be able to find files, but any previously started downloads will be affected by your connectivity.

Also, because SkyDownloader files are shared between users, it is impossible to guarantee that you will always find the file you are looking for or that it will download at the desired speed every time. The speed of a download as well as its availability depends on the internet connection of both users as well as the presence of users who have the file you are looking for.

If you are connected but can't find what you're looking for, try broadening your search criteria. A broader search will generally return more results than a specific search. Note that SkyDownloader does not place files on the Gnutella network and does not guarantee that you will find the file you are looking for.

Customers who have purchased SkyDownloader PRO can receive support by clicking here.
To upgrade to a version of SkyDownloader that includes support, click here.

The SkyDownloader application was developed to run in Windows. Please review the system requirements below:

• 128 MB of RAM (256 MB Recommended)
• Any of the following operating systems: Windows 7, Windows Vista, XP, 2000, NT
• Java 1.6 or later
• An active internet connection (Hi-Speed/Broadband recommended for BitTorrent)

Customers who have purchased SkyDownloader PRO can receive support by clicking here.
To upgrade to a version of SkyDownloader that includes support, click here.

The best way to get help using your files with other programs is to consult the Help documentation for the specific program you are trying to use. Because there are so many applications out there to choose from, we're unable to provide support on each one.

Knowing where your files are stored will enable you to use them with other programs or devices. Open the "My Documents" folder in Windows XP (just "Documents" in Windows Vista), and look for the SkyDownloader folder. Files downloaded through SkyDownloader are saved to the "Saved" folder.

If you are using iTunes, your SkyDownloader downloads will automatically appear in a SkyDownloader playlist in iTunes. Once your songs appear in iTunes you can copy them to your iPod or iPhone in the same way you transfer other files from iTunes.

To transfer downloaded files manually from SkyDownloader to iTunes:

1. Select the file in SkyDownloader's Library that you would like to transfer by clicking on it.
2. Drag and drop the file into iTunes.

Customers who have purchased SkyDownloader PRO can receive support by clicking here.
To upgrade to a version of SkyDownloader that includes support, click here.